General Terms and Conditions

1 – General Terms and Conditions

1-1 Application

These general terms and conditions apply to sales transactions between the hotel VAL-VIGNES (VAL-VIGNES SAS), hereinafter called the “hotel”, and their customers.

VAL VIGNES SAS, commercial name “Hotel Val-Vignes”: 23 Chemin du Wall, 68590 Saint-Hippolyte, France, +33 3 89 22 34 00, contact@valvignes.com, SAS with capital of 4,180,000 EUR, SIRET 5018 1901 5000 48, Colmar Trade & Companies Registry TI 501 819 015, VAT FR82501819015.

1-2 Competence

Customers of the hotel acknowledge that they have contractual competence, that is to say they have reached the age of legal majority and are not under tutorship or guardianship and have the capacity to engage the liability of the body they represent, where relevant.

1-3 Absence of right of withdrawal

Pursuant to article L.121-20-4 of the French Code of consumption, the right of withdrawal does not apply to hotel reservations.

1-4 Prices

Prices are given in Euros. Vat is always included unless otherwise stipulated. The prices indicated only comprise the services strictly mentioned in the reservation. When the invoice is raised, any additional services provided by the hotel during your stay, and the tourism tax, will be added to the price mentioned in the reservation. The prices mentioned on the site may be modified without notice and only the price indicated in the confirmation of the reservation is contractual.

1-5 Changing a reservation

Customers must notify the hotel in writing of any changes or partial cancellations. The hotel must agree to these in writing. In the event of a disagreement, the hotel reserves the right to cancel the request and apply specific penalties.

1-6 Payment terms

Payment for all services should be settled during your stay, directly to the hotel. There are three possible payment methods:

  • chèque made out to VAL VIGNES directly sent to the hotel,
  • bank card,
  • bank transfer.

1-7 Force majeure

Force majeure is understood as any event external to the parties that is both unforeseeable and insurmountable which prevents the customer or the hotel from fulfilling all or part of their obligations as stipulated in the agreement. This applies in particular to strikes, insurrection, riots and prohibitions enacted by governmental or public authorities.

It is expressly agreed that, for the parties, force majeure suspends the execution of their reciprocal obligations and each party shall bear the financial burden that results. Customers shall bear, in particular, any additional expenses incurred to permit their journey to continue, following the occurrence of a case of force majeure.

1-8 Room change

Should all or part of the hotel become unavailable, for reasons beyond the control of the hotel and excluding cases of force majeure, the hotel reserves the possibility of accommodating the participants partially or wholly in a hotel in the vicinity, in an equivalent or superior category. Transfer costs will be paid by the hotel.

1-9 Data privacy act

In application of Law L.78-17 of 6 January 1978, the customer is informed that nominative information communicated to the hotel (identity, address) is subject to computer processing and declared to the CADA, in the absence of express opposition on their part.

1-10 The relevant legislation

To be taken into account, complaints must be formulated to the hotel within 15 days starting from the date of the stay. After seizing the hotel and in the absence of a satisfactory response within 30 days, the customer may seize the Mediator of Tourism and Travel, whose contact details and conditions of referral are available on the website: www.mtv.travel.

Any difference, claim or litigation relative to the conditions of reservation of a stay, a hotel room, a meal or a room rental are subject to French law and the jurisdiction of the Courts of Colmar.

2 – Special Terms and Conditions

2-1 – Individual Reservation

2-1-1 Application

The conditions below apply between individual, non-professional customers and the hotel.

By confirming their reservation, the customer declares they accept these general terms and conditions in their entirety, without reservations. In the case of a contradiction between the provisions on the quote signed by the customer and those hereof, the provisions of the quote shall apply.

2-1-2 Reservation conditions

To guarantee their reservation, the customer is kindly asked to provide a bank card number, the transmission taking place in a secure fashion. The reservation is only firm and final on receipt of the confirmation sent to the customer. Customers may be asked to pay a deposit to guarantee the reservation at certain times of the year (Christmas markets, etc.), for several nights and for fixed price packages.

Such deposit will be paid within a time stipulated when the reservation is requested. In this case, the reservation only becomes firm and final on receipt of the deposit by the hotel, within the allocated timeframe. The remaining balance for the stay will be paid to the hotel on departure or for periods of 8 days in the case of a longer stay.

Customers are asked to arrive at the hotel before 20:00 and to inform the hotel in the event of a late arrival.

2-1-3 Conditions for cancelling reservations, other than those indicated as not subject to cancellation and non refundable.

In the case of guarantee by bank card, the period for cancellation at no expense is 2 days before the date of arrival (48 hours). In the case of cancellation less than 2 days before, 1 night shall be debited.

In the case of guarantee by deposit, whatever the cancellation period, deposits are non-refundable.

The date of receipt of the cancellation request (by mail, post, telephone or fax) shall be the date retained for the cancellation.

Should the customer fail to appear at the hotel and in the absence of a cancellation, the total amount of the reservation shall be debited.

2-2 – Companies, groups (seminars, tourism professionals, weddings)

2-2-1 Application

The conditions below apply between the event organisers and the hotel. They are applicable from 10 rooms and/or 10 place settings for a stay of the same duration, comprising the same services and subject to the same invoice. By confirming their reservation, the customer declares they accept these general terms and conditions in their entirety, without reservations. In the case of contradiction between the provisions on the quote signed by the customer and those hereof, the provisions of the quote and/or the signed agreement shall apply.

2-2-2 Reservation

The agreement only becomes final once:

  • A copy of the service proposal and the general terms and conditions bearing the customer’s stamp and signature with the words “Agreed” is returned to the hotel before the expiry date of the option,
  • Full receipt of the deposit pursuant to the schedule provided.
2-2-3 Organisation of the reservation

The rooms
The customer undertakes to send the hotel the list of the names of the participants no more than 8 days before the date of arrival. Without receipt of these documents, the hotel reserves the right to make partial use of the premises initially reserved but not confirmed. The hotel undertakes to make the rooms available at 15:00 on the day of arrival and they should be vacated no later than 11:00 on the day of departure. In the event of non-availability or force majeure, the hotel reserves the right to change the type of accommodation, of accommodating the participants partially or wholly in a hotel in the vicinity, in an equivalent or superior category for services of the same kind, with the transfer costs paid by the hotel.

Place settings
The customer must specify in writing to the hotel the exact number of place settings required for each meal three working days before the start of the event. After this time, a reduction in the number of place settings is considered a partial cancellation. Meals cancelled between 3 days and the date of arrival shall be invoiced.

The customer must confirm their choice of menu no later than eight working days before the start of the event. Beyond this time, the hotel reserves the right to impose a choice.

2-2-4 Cancellation

Cancellation of all or part of the initial reservation must be addressed to the hotel in writing. A change in the dates of the event is considered a full cancellation. In this case, the following will be invoiced:

For seminars:

  • More than 60 days before the start of the event, 40% of the quote,
  • From 31 to 60 days before the start of the event, 80% of the quote,
  • Less than 30 days or in the case of a no-show, the full price of the service will be invoiced.

For weddings:

  • More than 6 months before the start of the event, 40% of the quote,
  • More than 60 days before the start of the event, 80% of the quote,
  • Less than 30 days or in the case of a no-show, the full price of the service will be invoiced.
2-2-5 Rates – Prepayment – Settlement

Deposits are deducted from the final invoice subject to the application of cancellation fees. The balance shall be settled on receipt of the invoice. Any delays will give rise to penalties on the basis of 1.5 times the legal rate of interest with a minimum of €40 excl. tax (forty euros excluding tax). The cost of collection procedures initiated by the hotel to recover unpaid invoices shall be paid by the customer. Extras should be paid to the hotel by the participants before departure from the seminar. Should one or more participants fail to settle, the invoice shall be presented to the customer, who undertakes to pay on receipt. The hotel reserves the right to change its rates without notice.

2-2-6 Legal liability insurance

The client undertakes to provide the hotel, 8 days before the event, with a legal liability insurance certificate with the amount of the guarantee covering fire and water damage. The absence of this insurance certificate will lead to the de facto cancellation of the event.